Payments & Transactions
Learn about transaction statuses, fees, and troubleshooting common payment issues.
Transaction Statuses
- Pending - Transaction initiated, awaiting confirmation
- Processing - Being processed by the network
- Completed - Successfully finished
- Failed - Transaction could not be completed
- Cancelled - Cancelled by user or system
Transaction Fees Explained
Network, provider, conversion and any applicable BUFI fees depend on the payment route. Review the amount, asset, network, recipient and fee information before authorizing a payment.
Transaction Troubleshooting
Transaction Stuck on Pending
Check the latest status and transaction reference before retrying, so you do not send a duplicate payment. Contact hello@bu.finance or use the in-app chat if the outcome is unclear.
Payment Failed
Check the latest status and transaction reference before retrying, so you do not send a duplicate payment. Contact hello@bu.finance or use the in-app chat if the outcome is unclear.
How long do transactions take?
Confirmation times vary by network, payment route and provider. Check the estimate and payment confirmation; a pending status is not proof of settlement.
What happens if I send to the wrong address?
Blockchain transactions are irreversible. Always double-check addresses before sending. BUFI cannot recover funds sent to wrong addresses.